Contact us

From inquiry to first order – how does it work?

Cooperation with Gabona begins with contacting a sales representative. At this stage, we learn about your business profile, sales channels, and expectations regarding the product range. We then prepare commercial terms tailored to the scale of your business, including discount thresholds and payment methods. After we verify your data, you will receive access to the B2B platform, where you can check product availability in real time. We typically process the first order within 24–72 hours for products available in stock.

Flexible terms for every business

Terms of cooperation at Gabona are determined individually. We offer three discount thresholds depending on the value of orders: from PLN 1,000, from PLN 5,000, and from PLN 30,000. Deferred payment terms are available for verified companies, and regular partners can negotiate prices directly with their sales representative. This makes our cooperation suitable for both smaller stores and larger retail chains.

Not just a wholesaler – a partner in the development of your store

Our goal is long-term cooperation, which is why we offer support that goes beyond the delivery of goods. We help in selecting the assortment for new stores, taking into account the local market, target group, and budget. We conduct product training for sales teams to facilitate effective end customer service. Each partner can count on ongoing contact with an account manager who also provides support in complaint processes and planning subsequent orders.

Deliveries throughout Europe – individual pricing

Gabona ships not only within Poland, but also to other European countries. Delivery time and shipping costs depend on the destination country, shipping method, and order size. Each quote is prepared individually by a sales representative to match the actual needs and scale of the order. Within Poland, delivery is always on us.

Frequently asked questions

Do you offer assistance in selecting the product range for a new store?

Yes. We advise on the selection of products appropriate for the business profile, location, and target group. The cooperation begins with a conversation with a dedicated representative who prepares a product range recommendation.

Do you conduct product training for salespeople?

Yes. We offer product training to help sales teams better understand the offer, product features, and their practical application.

What is the complaint process?

Complaints are reported directly to the customer service representative. Each report is reviewed within a maximum of 14 days, and the representative guides the partner through the entire process.

Do you have dedicated sales representatives for different regions?

Yes. Each region is served by a specific sales representative, which ensures direct contact and a quick response to partners’ needs.

What is the delivery time to European countries?

Delivery times depend on the destination country and the form of transport. Detailed information is provided by the sales representative when preparing a price quote.

Do you offer product tester kits?

No, we do not currently offer tester kits. If you have any questions about testing new brands, please contact your account manager to discuss the options available.

Do you offer marketing materials for stores?

We do not distribute marketing materials such as posters or displays. However, your sales representative can advise you how you support your sales activities.

What is the standard order processing time?

For products available in stock, the standard delivery time is 24 to 72 hours, depending on the size of the order. Delivery within Poland is always free of charge.

What about products that are not in stock?

Products that are not in stock are processed on a pre-order basis, with the delivery date determined individually. Current availability can be checked on the B2B platform.

What are the biggest advantages of working with Gabona according to customers?

Partners primarily point to the wide range of products, efficient order fulfillment, competitive pricing, and a flexible approach to cooperation.